Last Updated: 2025/03/26

Buzz Movers clearly defines its Refund Policy as follows:

1. Cancellations by Client

Refunds are determined by cancellation timing:

• 31+ days notice: Eligible for a 75% refund.
• 7-30 days notice: Eligible for a 50% refund.
• Less than 7 days notice: No refund.

2. Claims for Service Dissatisfaction

• Claims regarding dissatisfaction must be submitted within 48 hours post-delivery.
• Each claim will be evaluated individually, and refunds or compensation will be granted at the discretion of Buzz Movers management.

3. Damage or Loss Claims

• Claims for refunds due to damage or loss require documented evidence (photos, inventory details, etc.).
• Claims not properly reported or documented within the stipulated period (48 hours post-delivery) will not be accepted.

4. Processing Refunds

• Approved refunds will be processed via EFT/bank transfer within 14 business days from approval date.
• Refund amounts shall never exceed declared values or actual financial loss.

5. Exclusions

• Refunds will not cover additional fees incurred due to client non-compliance with agreed responsibilities or for delays caused by client-side issues (such as late payment or inaccurate inventories).

6. Acceptance of Policy

• Engaging with Buzz Movers’ services constitutes explicit acceptance of this Refund Policy.